VCA Animal Hospitals Highlights Care for Associates and Clients, Innovation and Community Support in 2020 Impact Report, Paving the Way for the Future of Veterinary Medicine

THE ANGEL, June 24, 2021 / PRNewswire / – VCA Animal Hospitals today released its third annual Impact Report, Caring & Carrying On, underscoring the company’s commitment to creating a better world for pets ™ in a year of uncertainty and change. The report highlights the company’s impact – on the 4.2 million pets VCA Associates cared for in 2020, our 30,000+ associates, and the communities VCA cared for.

“At VCA, we are committed to the future of veterinary medicine,” said Todd Lavender, DVM, President of VCA Animal Hospitals and Petcare Services. “Despite the difficult circumstances and confusion of the past year, our family of world-class veterinarians have shown remarkable commitment and creativity as they continue to deliver the very best in veterinary care in entirely new ways.”

After a year of change, VCA’s 2020 Impact Report summarizes the company’s progress in three key areas: empowering employees, innovating veterinary care, and empowering our world and communities.

Supporting staff.

The past year has highlighted the deep dedication and compassion of VCA’s 30,000+ employees who, in 2020, adapted, conquered, and cared for more than four million pets. At the same time, VCA has worked hard to improve their lives at work and at home and everywhere in between, including through:

  • Assisting employees affected by the pandemic by creating a Better Together fund and expanding salaries and benefits to help employees respond to and recover from natural disasters;
  • Expanding support for employee mental health, finance and wellbeing through VCA’s Total Rewards package and a number of new programs such as reducing employee health expenses and increasing 401 (k) contributions; and
  • Strengthen ongoing commitment to inclusion, equity and diversity by introducing formal and sustainable initiatives such as B. Partnerships with industry groups that emphasize diversity, including PrideVMC, the National Association of Black Veterinarians, and many more.

We’re doing our part to slow the spread of COVID-19 and benefit our world and communities.

In partnership with VCA Charities, the nonprofit organization VCA founded in 2005, VCA strives to increase its impact and reach each year to help as many pets as possible. In a year when giving back to communities was more important than ever, the VCA and VCA Charities raised funds for COVID-19 relief, provided free veterinary services, medication, food and financial aid to pets in need, and supported several animal welfare organizations Organizations across the country with life saving grants and resources.

Highlights of these efforts are:

  • Almost grown up $ 1 million for COVID-19 aid;
  • Supporting 150,000 post-adoption pets with our animal welfare and shelter program;
  • Establish the HOPE Funds Program, which helps with the cost of life-saving veterinary care for financially skilled pet owners; and
  • Free boarding assistance for pets displaced by US forest fires

Innovative veterinary care.

As COVID-19 spread, VCA turned quickly to ensure continuity of care and safety for hospital teams, patients and customers. Distance rules, the introduction of roadside visits, and contactless support offered safer and more convenient alternatives to inpatient care. The change is reflected in an increase in customer demand for digital media; Almost 48,000 customers used virtual services in 2020, an increase of 165 percent over the previous year.

In 2020, VCA also made significant investments in cutting-edge medical technology for pets, including stereotactic radiation therapy devices that help eliminate manual and invasive brain surgery. Innovations like these are necessary to improve the ability of VCA specialists to offer safer, and often lower cost, treatments that extend the best lives for patients.

Further care and innovation highlights are:

  • Eleven million text messages were sent between employees and families, an increase of 57 percent over the previous year.
  • VCA Live Chat users increased 144 percent.
  • Debut of a new video series called “AskVCA”.

“As we emerge from the darkest days of COVID-19, I have a strong feeling that a bright future lies ahead,” said Marie guy, DVM, MPH, MBA, DACVIM, DACVECC and Chief Medical Officer for VCA. “I am proud of the innovative care our hospitals have provided over the past year and the impact we have had, and I look forward to what we can achieve together in 2021.”

To read the full VCA Impact Report 2020, visit

About VCA veterinary clinics
VCA Animal Hospitals operates more than 1,000 small animal hospitals in the United States, Canada and Japan. The hospitals employ more than 4,500 fully qualified, dedicated, and empathetic veterinarians to provide the best medical care to pets, of whom over 600 are medical specialists who are experts in areas such as internal medicine, oncology, cardiology, emergency, and critical care and surgery for Animals. VCA Animal Hospitals offers a full range of general health services for pet health and specialized treatments when pets are sick. As part of the Mars Veterinary Health family of brands, VCA is committed to the cause of Mars Petcare – A Better World for Pets ™


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