Pet Owners Face Long Waits, Veterinarians Deal With Burnout As Pandemic Impact Hits ER Vet Offices – CBS Pittsburgh

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PITTSBURGH (KDKA) – During the entire pandemic, staff shortages were the order of the day, especially in the catering sector. People may not know that veterinary medicine is experiencing something similar, leading to long waiting times for pet owners and veterinarians to burnout.

Jennifer Fraser’s new puppy, Simba, developed a urinary tract infection when we met her at Rainbow Veterinary Hospital in Darlington, Beaver County. She said she called several emergency vets in the area only to get a response she wasn’t expecting.

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(Photo credit: KDKA)

“They all said they basically couldn’t see him and would have to call him tomorrow morning unless your pet is dying,” said Fraser.

Fortunately, due to a last-minute cancellation, Rainbow had a free space, which, according to Dr. Amanda Fultz is a rarity these days.

“We are currently fully booked out of the regular dates until the end of November,” says Dr. Fultz.

In addition, Dr. Fultz that Rainbow’s 24-hour emergency department will have to turn away some of the less severe patients or wait hours before admitting them. Dr. Fultz says pet owners can wait up to six hours before their dog or cat is seen in the emergency room.

“In these cases, we recommend a patient see a veterinarian elsewhere,” said Dr. Fultz.

She says people are sometimes sent as far as Akron, Ohio, or Morgantown, West Virginia, which Colette Eule says she would have if she found a large laceration on her dog Harper’s chest.

“Our first reaction was that we called her vet where she was given routine care, explained the situation and they said they couldn’t accept her,” said Owl.

After calling several vets within an hour and a half of Pittsburgh, Owl found one. She finally got into Butler Veterinary Associates, and Harper is now cured and well.

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While many people were given pets during the pandemic, Dr. Nicole Palumbo of Butler Veterinary said the main problem was due to the lack of staff, especially in the emergency room.

“When the pandemic broke out, we weren’t allowed to have normal appointments and that was a big problem for the future because all of those vaccination appointments and everything was put on hold,” said Dr. Palumbo.

While many general practitioners are now accepting appointments, Palumbo says some still have reduced hours and staff, leading to exhaustion, especially among the veterinarians who work in the emergency room.

Therefore, Dr. Palumbo the emergency page to focus exclusively on general medicine in a completely different clinic.

“I’m burned out. That’s the greatest, ”said Dr. Palumbo. “Every day we get calls that we are likely to turn down at least 20-50 people a day and it’s daunting because you want to help them and people give you terrible reviews.”

This is why vets say being kind is so important.

“We are seeing a high suicide rate due to the compassionate fatigue and burnout experienced,” said Dr. Fultz.

Meanwhile, at Rainbow Animal Hospital, Fraser breathes a sigh of relief that her new puppy Simba is in good hands and looks to the future.

“I have a new puppy date for him and it’s not before October 16,” said Fraser.

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Veterinarians like Dr. Fultz and Dr. While Palumbo don’t know what the future holds for the industry, they say the industry is doing everything it can to recruit and retain better paid veterinarians, promote work-life balance, and provide support.